Priority support for critical issues

First reply within one business day — our target

Support hours: Monday–Friday, 09:00–18:00 Korea Standard Time (UTC+9), excluding Korean public holidays. Reports can be emailed anytime; out-of-hours reports are reviewed in the next support window. A first reply acknowledges the issue and explains the next step. It is not a guaranteed resolution time.

Include your order or PayPal subscription reference, affected URL/file, the symptom and when it started. Do not email passwords, payment details or private order-access links. Sending an email opens your email app; this page does not send it for you.

What is included

For one-time website and digital-card orders, fixes for defects against the agreed initial scope are included for 14 days after handover (Digital Card and One-page Website), or 30 days (Website). Optional content changes and problems outside the agreed scope are quoted per request; no monthly fee or ongoing monthly support allowance is included.

For active content subscriptions, one priority incident assessment per service month includes up to 30 minutes of diagnosis and a feasible restore of our delivered files. Corrections to defects in our work do not consume routine revision allowances. Annual billing keeps monthly allowances. Existing care contracts retain their agreed support.

We confirm the cause, feasible remedy and schedule after review. Extra work or charges require your agreement first. Applicable consumer rights remain unaffected.

Scope boundaries

This is priority assistance for our deliverables, not continuous monitoring or a staffed after-hours response service. Hosting outages, expired domains, provider account blocks, bank/PayPal failures, third-party systems, security incident response and lost data without an available backup may require the relevant provider or a separate specialist. We can identify and explain the next step, but cannot guarantee their recovery time. For a suspected compromise, contact your hosting/security provider promptly.

긴급지원·중요 장애 안내

한국 평일 09~18시(공휴일 제외)에 확인하며 첫 회신은 1영업일 이내가 목표입니다. 시간 외 요청은 다음 운영시간에 확인합니다. 복구 완료 시간 보장이나 24시간 상시 감시는 아닙니다.

신규 일회성 제작은 정기 관리비가 없습니다. 전자명함·원페이지는 납품 후 14일, 홈페이지는 30일 동안 합의 범위의 하자 수정을 포함하며 그 외 수정·관리는 요청 시 견적을 안내합니다. 추가 비용은 사전 동의 후에만 청구합니다.

활성 콘텐츠 구독은 월 1건·점검 및 가능한 납품본 복원 합계 30분까지 포함합니다. 기존 케어 계약은 합의한 지원 범위를 유지합니다. 호스팅·도메인·결제사 장애와 보안 사고는 해당 제공사 또는 별도 전문가의 조치가 필요할 수 있습니다.